Introduction
M/S PMEX is a proprietorship firm dedicated to providing comprehensive international logistics solutions. Our expertise spans across various services including International Courier, Airfreight, Imports, Ecommerce Courier, and Jewellery Courier. We pride ourselves on our ability to offer reliable, efficient, and secure logistics services to our clients worldwide.
Services Offered
International Courier:
Fast and reliable courier services to international destinations.
Real-time tracking of shipments.
Door-to-door delivery.
Airfreight:
Expedited air cargo services for time-sensitive shipments.
Customizable freight solutions to meet diverse needs.
Comprehensive documentation and customs clearance support.
Imports:
Import logistics services from various global locations.
Handling of all import regulations and compliance.
Efficient customs brokerage services.
Ecommerce Courier:
Specialized logistics solutions for ecommerce businesses.
Seamless integration with ecommerce platforms.
Efficient last-mile delivery services.
Jewellery Courier:
Secure and insured logistics for high-value jewellery items.
Discreet and careful handling to ensure safety.
Specialized packaging to prevent damage during transit.
Terms & Conditions
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://www.pmex.in/ ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').
The Platform is owned by PMEX, a company incorporated under the Companies Act, 1956 with its registered office at Kolkata, West Bengal, 700017 (hereinafter referred to as ‘Platform Owner’, 'we', 'us', 'our').
Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Platform Owner and these terms and conditions including the policies constitute your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services').
Any terms and conditions proposed by you which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
Terms of Use
To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include and are not limited to the design, layout, look and graphics.
You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
You agree to pay us the charges associated with availing the Services.
You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and such other policies of such third-party websites. These links are provided for your convenience to provide further information.
You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable), and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Privacy Policy
Introduction
This Privacy Policy describes how PMEX and its affiliates (collectively "PMEX, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.pmex.in/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc. all of the above being in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be PMEX seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products,
Pricing
At M/S PMEX, we understand the importance of cost-effective logistics solutions. Our pricing structure is dynamic and varies depending on the specific locations and services required. Due to the complexity and variability of factors such as distance, weight, volume, and service type, we cannot provide a standardized pricing chart. Each quote is customized to reflect the unique requirements of your shipment, ensuring you receive the most competitive and accurate pricing. For an exact quote, we encourage you to contact our customer service team who will be happy to assist you with detailed pricing information tailored to your specific needs.
Refunds
At M/S PMEX, we are committed to providing exceptional service and ensuring customer satisfaction. If our services are not accepted, we offer a 100% refund within 24-48 hrs.
In the event of a deficiency in service or loss of goods, you are entitled to apply for a claim as per the terms outlined in the Geneva Convention. For insured shipments, you can claim the insured amount or USD 100, whichever is higher. Please note that no claims will be accepted for uninsured shipments. Our customer service team is available to assist you with the claims process and provide further guidance on how to proceed.
Shipping
Our shipping policy at M/S PMEX is designed to ensure that your shipments are delivered in a timely and efficient manner. The delivery timeframe for our services ranges from 5 to 15 days, depending on various factors such as the destination, type of service selected, and specific logistical requirements. For international courier services, the delivery time may vary based on customs clearance processes, local handling conditions, and the distance between the origin and destination. Airfreight services typically offer faster delivery times but may be subject to schedule variations due to air traffic and carrier availability. Our eCommerce and jewellery courier services are tailored to provide both speed and security, ensuring that high-value items are handled with the utmost care. We understand the importance of timely delivery for your business and personal needs, and our team works diligently to provide accurate delivery estimates and updates throughout the shipping process. For specific delivery timelines and to choose the service that best fits your needs, please contact our customer service team who will provide you with detailed information based on your shipment's unique requirements.